My Contract With You

When we start counselling, we make a verbal contract with each other. This sets the boundaries of our work together, making sure it is a safe space.

My commitment to you

  • I will keep time boundaries where possible. If I am unavoidably late, we will still work for the length of time agreed if this is possible.
  • For online work, I will contact you on SkypeTM at the appointment time. In the case of a technical problem before or during the session, I will ring you on the number you provided me at the start of counselling.
  • I adhere to the BACP Ethical Framework, have appropriate indemnity insurance, and monthly clinical supervision with Lisa Anthony
  • If issues arise that I consider to be outside my competence level, I will inform you and assist you to find a suitable alternative.
  • I will make sure that when we work together I am emotionally and physically well enough and working within the levels of my competence, training and capacity.
  • I will maintain confidentiality. I will not disclose identifiable information about you to another person outside supervision, unless I understand that someone will be at risk if I don’t disclose. I will discuss with you if possible before disclosing any information.
    • Examples of issues I might need to disclose are current child or vulnerable adult protection issues, or if I believe you or someone else is in serious danger. Our work will be discussed with my supervisor in a confidential manner that focuses on my own practice.
    • NB: SkypeTM has limitations to its privacy, please refer to their terms, and there are limitations to email security, however I will endeavour to keep all your data as secure as possible and be fully data protection compliant.
  • To come to a clear agreement with you over length of sessions, frequency of sessions and the duration of counselling.
    • Generally, sessions will last one hour but a shorter or longer time can sometimes be negotiated. Sessions are usually weekly, but can be less frequent if this is more appropriate. We will agree between us how many sessions you would like altogether, or if you would like open-ended counselling. We can if necessary agree review dates to see how we are progressing. The length and depth of counselling is up to you.
  • To give as much notice as possible if I need to cancel one of our sessions, and to try where possible to rearrange this at your convenience.
  • To give you as much notice as possible if I need to end the counselling due to unforeseen circumstances. Generally, ending the counselling will be agreed mutually.
    • At least one month’s notice will be given except in exceptional circumstances, and all efforts would be made in this situation to refer you to another suitable counsellor if requested.

In return, I ask that you commit to

  • Attend agreed sessions or give at least 24 hours notice of cancellation where possible. Sessions are chargeable in full if you do not attend without reasonable notice.
  • Be prepared to start on time. If you are late for a session, the session will still finish at the usual time.
  • Conduct your SkypeTM session in a secure, safe, and private place. If anyone else is present and this has not been pre-arranged, or your location is public, we will need to reschedule.
  • Understand that the telephone number and email provided are for admin purposes only, unless we have agreed to phone or email counselling. I am unable to offer support between sessions unless this has been agreed.
  • Make any necessary payment prior to each session.
  • Talk to me if you have any concerns or problems.


  • If you feel there is an unresolved complaint that you were unable to resolve with me, you can contact the BACP for advice
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