- I will keep time boundaries where possible. If I am unavoidably late, we will still work for the length of time agreed if this is possible.
- For online work, I will contact you at the appointment time using an agreed video conferencing platform. In the case of a technical problem before or during the session, I will ring you where possible, or otherwise send you a text based message.
- I adhere to the BACP Ethical Framework, have appropriate indemnity insurance, and monthly clinical supervision with Lisa Anthony
- If issues arise that I consider to be outside my competence level, I will inform you and assist you to find a suitable alternative.
- I will maintain appropriate boundaries should our paths cross outside of the supervision space. A detailed policy around this is here.
- I will make sure that when we work together I am emotionally and physically well enough and working within the levels of my competence, training and capacity.
- To come to a clear agreement with you over length of sessions, frequency of sessions and the duration of supervision.
- To give as much notice as possible if I need to cancel one of our sessions, and to try where possible to rearrange this at your convenience.
- To give you as much notice as possible if I need to end the supervision due to unforeseen circumstances. Generally, ending the supervision will be agreed mutually.
- At least one month’s notice will be given except in exceptional circumstances, and all efforts would be made in this situation to refer you to another suitable supervisor if required.
- I will maintain confidentiality and protect your data. I will not disclose identifiable information about you or someone you discuss except for in my own supervision, unless I am legally obliged to do so (such as in cases of terrorism, or if my notes are subpoenaed). I will discuss with you if possible before disclosing any information.
- If you or someone else is at risk, I will explore this with you and we will mutually agree on how to proceed, but I do not operate a general policy of disclosing risk without my client’s consent as such a policy can put clients at risk.
- Our work will be discussed with my supervisor in a confidential manner that focuses on my own practice. I do not identify my clients in supervision. Where there is a connection between my supervisee and supervisor, I will take extra steps to anonymise any issues I bring to them, or if that is not possible, use an alternate supervision space.
- There are limitations to online security, however I will endeavour to keep all your data as secure as possible by using end to end encryption software for online sessions and a secure email. I will not store personal information about you electronically.
- I keep brief written factual notes about our sessions. I do not store my notes from our sessions electronically. They are stored in a locked filing cabinet, separate from any identifying information. Your name and contact details are stored in a separate locked box in a different room. You may request to view these notes at any time, and can amend any inaccurate information within them. They exist solely for the purpose of our work together, however in rare cases where they are relevant to a court case they may be required as evidence and can be subpoenaed.
- Supervision notes will be kept for 7 years and then destroyed.
- Any emails or texts you send me are stored on a password protected device, and all text/email history can be deleted at your request. Your phone number and email address may be saved to my devices.
- I am also registered with the Information Commissioners Office as a data controller, and will remain GDPR compliant
In return, I ask that you commit to
- Attend agreed sessions or give at least 24 hours notice of cancellation where possible. Sessions are chargeable in full if you do not attend without reasonable notice, but please contact me if you are ill or have an emergency and I will be open to rescheduling.
- Be ready to start on time. If you are late for a session, the session will still need to finish at the usual time.
- Have your online or phone session in a secure, safe, and private place. If anyone else is present, including small children, or your location is public, we will need to reschedule.
- Understand that I may not always be available between sessions unless arranged, however I will endeavour to be available for emergency supervision when needed.
- Assist me in maintaining appropriate boundaries should we encounter each other outside of therapy, as per my boundaries policy.
- Make any necessary payment prior to each session.
- Talk to me if you have any concerns or problems.
- If you feel there is an unresolved complaint that you were unable to resolve with me, you can contact the BACP for advice